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Master of Science in Quality Systems Management

Course Descriptions

MSQSM: Course Descriptions

MBA 501
Strategic Leadership and Management
3 Credits

Strategic Leadership and Management is the first course in the MQM program. Drawing mainly from the fields of Psychology, Business, Leadership, and Management, this course is designed to expose students to foundational theories, conceptual frameworks, methodologies, and business strategies they will use throughout their studies. Based on the premise that leadership and management skills can be learned, students will examine various theoretical constructs as a means of becoming more aware of their own leadership styles, and apply strategic business models to improve leadership and management skills in others. Students will identify and apply strategic models to analyze business problems, formulate strategic solutions, and make sound decisions.

QSM 535
Operations Management
3 Credits

Operations Management encompasses the methods and practices used to systematically plan, design and execute the processes necessary to deliver services or produce tangible goods. Within the study of Operations Management there are a range of procedures and ancillary systems (i.e. purchasing, project management, training) necessary to manufacture materials or deliver services whether in the for profit or non-profit sectors. This course presents an overview of operations management from manufacturing and service delivery perspectives and looks back at the origins of the function as well as reviewing current best practices including operations and sustainability.

PJM 505
Project Management I
3 Credits

This course explores both the theory and the practice necessary to successfully assess and manage projects. Students will learn the terminology, processes and key concepts that are essential to effective and efficient project management based on industry standards set by the Project Management Institute (PMI). They will explore the project's life cycle, and examine important project components — such as integration management, scheduling, costing, quality, control, risk management, procurement, and stakeholder engagement. The course offers interactive lectures, exercises and case studies, based on the “Guide to the Project Management Body of Knowledge” or the “PMBOK Guide 6th edition” therefore if students choose to pursue their PMI Project Manager Professional (PMP) or a Certified (CAPM) certification, this course is designed to be a pathway to pass the exam.

PJM 510
Project Management II
3 Credits
Prerequisite: PJM 505

This course is the continuation of PJM 505. It will cover the second half of the PMBOK Guide and continue to prepare students for the PMI Exam.The course offers interactive lectures, exercises and case studies, based on the “Guide to the Project Management Body of Knowledge” or the “PMBOK Guide 6th edition” therefore if students choose to pursue their PMI Project Manager Professional (PMP) or a Certified (CAPM) certification, this course is designed to be a pathway to pass the exam.

QSM 525
Quality Systems and Strategic Planning
3 Credits

QSM 525 introduces Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process and the associated quality tools that are used to assess and improve business processes. The course explores the role of quality in the strategic planning process. Strategic Planning is a process of articulating and envisioning a desired future and developing the procedures to mobilize the organization to achieve that future. This course introduces strategic planning methods and tools within the context of quality systems thinking and places emphasis on planning strategies that will help organizations shape their own future rather than passively wait for the future to shape them. This course will address basic definitions and methods, the typology of planning, the process of envisioning, how to overcome barriers to strategic planning and finally key implementation strategies and lessons learned from real-life public and private organizations.

QSM 543
Business Process Analysis
3 Credits

QSM 543 will explore Lean Thinking, Value Stream Mapping, and the best practices in Quality Production Systems. Students learn how to identify their organization’s value stream, and how it fits into their Division’s value stream. Current State and Future State maps are created. Opportunities for improvement are graphically displayed, waste is identified, and business process solutions are developed with a linkage to the data. Instruction is provided in throughput improvement methodologies, including throughput analysis, and Just-in-Time production, as applied to business and manufacturing processes.

QSM 565
Performance Based Management and Benchmarking
3 Credits

Students learn the concepts of the Baldrige Criteria, Performance Excellence and benchmarking principles. Topics include an overview of quality-based systems management, process redesign, process mapping, performance benchmarking, process flow comparisons, and contemporary applications such High Reliability Organizations (HRO) and performance outcomes. Teams of students complete an actual process improvement at a company or organization.

QSM 572
Financial Systems and Lean Accounting
3 Credits

Application of financial business theory and assessment of the cost elements of implementing systems and processes that promote the highest standards of quality are the core concepts of this course. The focus is on cost accounting and understanding the hidden cost of inefficiency, internal and external failure. It is also focused on the financial implications of Lean operations, as well as assessing and calculating the cost benefit analysis resulting from process improvements and reducing costs due to substandard service, failure of products or defects.

QSM 545
Supply Chain Management
3 Credits

This course introduces supply chain management practices within the context of systems and process thinking, and places emphasis on planning strategies that help organizations optimize material, information, and workflow. Topics include the Supply Chain Fundamentals, Supply Chain Operations Reference (SCORÒ) Model, Strategic SCM initiatives, Supply Chain Integration, Supply Chain Maturity and Networks, and best practices that characterize best in class companies. Class discussion and case studies are an important part of learning and students will be asked to relate supply chain management approaches to their own organization. Tools and techniques for understanding, analyzing and redesigning supply chain systems and processes and their networks will be discussed and practiced.

QSM 599
Business Project
3 Credits

The Master’s Business Project (MBP) offers students a disciplined approach for pursuing quality improvement initiatives and programs of core organizational processes by helping them to identifying root causes of process problems and applying evidence-based quantitative and qualitative methods and tools to measure, monitor, and improve performance. The MBP provides a real-life learning experience where student apply best business practices in an organizational setting to obtain desired process outputs and outcomes. Students work closely with faculty to identify a difficult, chronic and important problem within an organization for which solutions have not been found. Faculty, student and sponsoring organization work closely together to research and analysis of key business processes, and recommend process improvements.

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