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Staff - Student Finance Specialist

Founded in 1909, New England College of Business (NECB) offers online certificates, undergraduate and graduate degrees in a variety of business relevant disciplines through NECB’s award-winning online Learning Management System. NECB’s commitment to providing exceptional online programs has been recognized with a 2017 Brandon Hall Gold Medal for “Best Practices in Online Learning Programming” as well as rankings by U.S. News & World Report for best online programs. NECB is accredited by New England Commission of Higher Education (NECHE).

Located in the heart of Boston’s Financial District, NECB is just two blocks from South Station with easy access to the Red, Green, and Orange Lines.

The Student Finance Specialist is a customer service based role that counsels prospective students regarding the financial aid process and provides information on available programs, procedures, and eligibility requirements. Further, the Student Finance Specialist reviews financial aid applications and related documentation for compliance with eligibility requirements and provides assistance to students and parents in the completion of financial aid application.

Primary Responsibilities:

  • Provide exceptional student support service, creating a positive atmosphere.
  • Build trust by understanding the unique needs of our students, and resolving those needs effectively and efficiently.
  • Create and maintain a positive impression with customers.
  • Responds to internal and external customer and student inquiries in a timely manner.
  • Provides information to students regarding the options for obtaining financial aid, the process for requesting aid, and the eligibility requirements for receiving and maintaining aid.
  • Meet packaging, re-pack, cash collection, AR, and other related finance required productivity and metrics.
  • Accurately and timely gather substantiating documentation and interact with students and/or families to follow up on missing or deficient information; relay and discuss status of application
  • Counsels students and families regarding eligibility and debt management by maintaining a strong knowledge of Title IV, institutional policies regarding admissions, enrollment, degree objective, academic progress and advising.
  • Conducts follow-up counseling sessions with students needing adjustment in payment plans, loans, work study, grants on the basis of financial support need.
  • Provide clear and concise debrief to enrollment partner regarding prospective students packaging status.
  • Perform miscellaneous job-related duties as assigned.

Qualifications:

  • Ability to listen to prospective students and families, appreciate and respond positively to their needs.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Strong customer service and organizational skills.
  • Ability to approach work with a sense of urgency.
  • Ability to influence others and communicate effectively, both orally and in writing.
  • Knowledge of financial aid federal and state regulations, policies, procedures, and eligibility requirements.
  • Skill in the use of personal computers and related software applications.
  • Skill in organizing resources, established priorities and execute daily activities to achieve short and long-range performance goals.
  • Ability to foster a cooperative work environment.

Minimum Job Requirements:

  • Associate’s degree in a related Administrative, Business, Liberal Arts, or Social Sciences discipline.
  • At least 1 to 3 years’ experience directly related to the duties and responsibilities specified. Compliant with any school loan repayment requirements.
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