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Staff - Director of Financial Aid

Founded in 1909, New England College of Business (NECB) offers online certificates, undergraduate and graduate degrees in a variety of business relevant disciplines through NECB’s award-winning online Learning Management System. NECB’s commitment to providing exceptional online programs has been recognized with a 2017 Brandon Hall Gold Medal for “Best Practices in Online Learning Programming” as well as rankings by U.S. News & World Report for best online programs. NECB is accredited by New England Commission of Higher Education (NECHE).

Located in the heart of Boston’s Financial District, NECB is just two blocks from South Station with easy access to the Red, Green, and Orange Lines.

The Director of Financial Aid leads and supervises a team of support staff in administering the planning, development, execution, supervision, and evaluation of the College's comprehensive financial aid functions. The Director serves as the College’s primary resource on federal, state and local laws, regulations and procedures and partners with other departments to provide compliance advisory services to staff involved in the administration of College financial aid and consumer financial protection rules, policies and procedures. Additionally, the Director will serve as advisor to the senior leadership team in the formation of policies guiding and affecting the financial aid operation.

Duties and Responsibilities:

  • Collaborates and sets objectives and goals for the Financial Aid Office; seeking to improve current processes to effectively serve students in meeting their educational goals.
  • Coordinates activities and teamwork between Financial Aid, Bursars, Admissions, and Academics to ensure compliance with federal and state regulations and policies.
  • Maintain and demonstrate strong knowledge of all federal, state and institutional financial aid policies, procedures and regulations.
  • Process and review students’ financial aid paperwork and ensure compliance with regulations regarding the awarding and distribution of Federal Title IV funds and state funds as it pertains to federal agencies, state agencies, accrediting agencies and internal policies and procedures.
  • Follows up on external and internal audit recommendations to assure correction of deficient or exposed areas previously reported, and implementation of agreed-upon corrective action.
  • Ensures the ongoing development and maintenance of the departmental policy, procedure and processing manuals in compliance with all applicable federal, state and institutional rules and regulations.
  • Work in collaboration with Student Accounts on outstanding monthly accounts receivable.
  • Partners with the Registrar’s Office to provide annual training on FERPA and the College’s student information policy.
  • Conduct continuing education training and complete performance evaluations for financial aid department staff.
  • Troubleshoot problems as they arise and recommend and carry out appropriate resolutions.
  • Reviews the College Academic Catalog and Student Handbook and other documents to ensure they meet compliance standards.
  • Ensures both the accessibility of the College’s student consumer information on the College’s website and timely delivery of the required student consumer information notifications to current and prospective students and employees.
  • Identifies potential areas of compliance vulnerability and risk. Works with affected departments to develop and implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future.
  • Develops and maintains effective working relationships with internal and external auditors and other staff it as relates to federal and state financial aid rules and regulations. Coordinates, oversees and follows up on all federal compliance audits and/or monitoring visits. Provides responses as required to auditors and audit findings.
  • Responsible for ensuring the College remains eligible to participate in the federal and state financial aid programs through the accurate and timely submission of official documents.
  • Other tasks as assigned


  • A Bachelor’s degree (Master’s preferred) in Computer Science, Computer Information Systems, Information Systems and Technology Management or equivalent.
  • Multiple years of experience as Director of Information Technology (or equivalent) at the college or university level; or a position demonstrating progressively increasing responsibility.
  • Current knowledge in use and trends of technology in higher education.
  • Strong technical and administrative background at an institution of higher education supporting administrative computing, campus networks, information security, and telecommunications.
  • Demonstrated ability to develop, nurture and build cooperative, collegial working relationships with a broad range of higher education constituencies.
  • Experience in IT strategic planning, budgeting, and personnel management.
  • Experience in ERP implementation project management; higher education preferred.
  • Administrative system implementation and management with Campus Management experience preferred.
  • Familiar with Server Infrastructure and Networking subject matter.
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