DBA - Quality Systems Management, National Graduate School of Quality Management (NGS), Falmouth, MA
MS – Operations Research, St. Mary’s University, San Antonio, TX
BAS – Systems Analysis, Miami University, Oxford, OH
Certificates & Professional Accreditation:
Certified Manager of Program Improvement, ProLiteracy
DAWIA: Business Financial Management – Level 2
DAWIA: Program Management – Level 3
DAWIA: Test & Evaluation – Level 2
Courses Taught at NEIB
Advanced Benchmarking (QSM 858)
Doctoral Prospectus/Concept Development (DOC 850)
Best Practices in Teaching Quality Management (EDU 841)
Field Experience in Teaching (EDU 842)
Dissertation (DOC 899)
Courses Taught at Concordia University-Texas (CTX)
Managing Operations & Technology (MBA 5316)
Complex Decision Making & Strategy (MBA 5321)
Production & Operations Management (BADM 3380)
Management Information Systems (BADM 3371)
Quality Management in Healthcare (HCA 3315)
2012-present: Adjunct Professor for CTX and NGS/NECB (instruct, develop curricula, serve as dissertation chair)
2006-2016: Adult Education & Literacy Faculty for two different school districts and Texas Education Service Center, Region 20 (instructed, developed curricula, served as supervisor for GED, ESL and Adult College Prep)
1981-2006: U.S. Air Force Officer in a variety of jobs in acquisition, operations research, financial management, communications/computer and plans/programs specialties. Serving as Command Quality Advisor to US Strategic Command’s commander-in-chief was a career highlight.
Publications and Lectures
Williams, J., Brown, C., & Springer, A. (2012). Overcoming Benchmarking Reluctance: A Literature Review. Benchmarking: An International Journal, 19(2).
Springer, A., & Vinton, K. (2012). College Transitions: Different Paths, Same Goal. Presented at Effective Transitions in Adult Education Conference sponsored by National College Transition Network, Providence, RI.
Springer, A. (2011). A Customer-Focused Strategy to Increase Transition of GED Students to Post-Secondary Schools. [Doctoral Dissertation]
More papers/presentations available upon request.