Help Desk
Course Access & Support - Epic
 |
OR |
 |
Help Desk Hours
Monday–Friday: 8 a.m. to 11 p.m. (EST)
Saturday–Sunday & holidays : 9 a.m. to 9 p.m. (EST)
Accessing Your Courses
You have two ways to access your courses in the Epic platform:
 |
OR |
 |
Which version of Epic should I use?
Note: All Epic courses include audio and video components. Speakers or headphones are a requirement.
Support Documents
Epic Web Course Demo(.pdf)
Epic FAQs
Forgot your logon id or password?
The standard format for your logon id for MyNECB and Epic is your firstname.lastname. Example: george.washington.
If you forget your password, it is easy to reset it on either the Epic logon screen or the MyNECB logon screen.
Need help with ALEKS, Connect, or MyWritingLab?
ALEKS Help Desk
Hours (EST): Monday - Friday, 7:00 AM to 10:00 PM
Phone: (714) 619-7090
Fax: (714) 245-7190
Email: contact us at support.aleks.com
Connect Help Desk
| Hours (EST): | Monday - Thursday 9:00 AM to 12:00 PM |
| Friday 9:00 AM to 7:00 PM | |
| Sunday 7:00 PM to 12:00 PM |
Phone: (800) 331-5094
Email: contact us at www.mhhe.com/support
MyWritingLab Help Desk
Customer Technical Support website
Here you can:
- Search frequently asked questions
- Ask a question and receive a detailed response, monitored 24/7
- Chat online with a live representative
Need help navigating Windows 7?
Check out these helpful Microsoft reference guides:
| Windows 7 | Word 2007 (2003) |
| Windows Vista | Excel 2007 (2003) |
| Windows XP | PowerPoint 2007 (2003) |
| Internet Explorer | Outlook 2007 (2003) |
